This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

Information We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under the licensing requirements set by the Anjouan Gaming Authority. During transaction processing, we may also collect details related to your chosen payment method — such as card type or e-wallet reference — solely to complete and record those transactions accurately.

We also gather technical data as you interact with our web platform. This includes session logs, browser type, device identifiers, and IP addresses. We use this information to maintain the security and stability of the platform, detect unusual activity, and ensure that your experience functions as intended. Cookies and similar technologies help us remember your preferences and keep your session secure. You may manage cookie settings through your browser, though disabling certain cookies may affect how parts of the platform behave.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with access restricted to authorised personnel only. We do not sell your personal information to third parties, and we do not share it for marketing purposes.

There are limited circumstances under which we may share your data with external parties. These include payment gateways and processors who handle your deposits and withdrawals, identity verification services we use to confirm your details during account registration, and regulatory or law enforcement authorities where we are legally required to disclose information. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of confirmed inactivity, we retain data only for as long as required to meet legal, regulatory, or dispute-resolution obligations. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to keep it. To exercise any of these rights, please contact us through our customer support channel, which is available directly on the platform. We will respond to your request within a reasonable timeframe and in accordance with our obligations.

If we make material changes to this Privacy Policy, we will notify you by posting an updated version on this page. Continued use of the platform following any update constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your data.